Everything about IGMS

14-Jul-2011
Source : Magicgyan Team

What is IGMS?IRDA has launched a website, igms.irda.gov.in for Integrated Grievance Management System (IGMS) earlier this month. Customers can register their complaints as well as check its status later. IGMS is linked to IRDA grievance call centre. Customers can also avail of further assistance on toll-free number 155255.

How does it work?
If the customer has a grievance he needs to approach the insurance company’s grievance cell first and lodge a complaint. The contact details of insurance company’s grievance cell is mostly available in the policy document as well as the insurance company’s website. Approaching IGMS is the next step

Registration process to be followed by customers
For registration personal details such as name, date of birth, gender, contact number and address as well as PAN/ voter ID number/ passport number are required.
After registration customer has choose the relevant branch code from the list provided on the website and provide your policy details. Customers also need to select the appropriate options for type of policy, type of complaint and description of the complaint.
An IRDA token number and a reference number will be generated at the time of registration of the complaint. Based on the complaint registration date, the system will calculate the age of each complaint and show the IRDA token number and a column for turnaround time (TAT) tolerance that displays the tolerance of a particular complaint against the number of days it stays pending. Based on the complaint registration date and TAT, the screen also shows the expected disposal date.